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Got Questions? We got that covered below 👇🏼

Home > Got Questions? We got that covered below 👇🏼

Absolutely! The My Maid Plan offers you the same housekeeper on every service. We want you to enjoy the kind of continuity in your maid service that allows you peace of mind.

Based on the most common requests from clients, our team is about 90% Filipina and 10% Nepalese & Indonesians.

You could reach us by Call, Whatsapp Helpline, email, request a call back, or directly book online. We will understand your expectations and give you a free estimate. Together we create a work order tailored to your specific requests, and you receive a confirmation with details of the cleaning service booked.

Not necessarily. We are happy to earn your business each time we clean. However, if you would like to set up the same housekeeper on a fixed day & time, at a discounted monthly plan, this is called My Maid Plan and it is arranged with an agreement. You can suspend your cleaning service with just one day’s notice, pay only for the service taken, and resume when you are ready.

No. Dubai Housekeeping’s goal is to reduce the number of responsibilities in your life; certainly not add to them!

No worries! We work well around pets too. We will only need to be notified of this beforehand, and of course, we would like to know their names. If you have any special requests regarding your pets, or there are any special circumstances we should be aware of, include this information in your work order and we will take care of it.

We will arrive at your home on the scheduled day & time. Your first cleaning service appointment generally takes the longest, as we will need time to get acquainted with a new environment.

In the unfortunate event that a something is damaged, we will promptly make every effort to have the item repaired or replaced, please notify us within 24 hours of the cleaning service date. Our liability limits are set at a maximum of 200% of your one-time service fee. In the event the damage is not within that limit, we will initiate a claim through the insurance channel according to the terms & conditions.

Cleaning service charges depend on various factors such as whether you require recurring or one-off services, how many hours you expect per service, if you provide the cleaning supplies, etc.

The most popular, discounted recurring service (that is at least once a week) is for 3 hrs at AED 126 and 4 hrs is AED 144, inclusive of VAT. Ask for your recurring service discount so this can be adjusted on your invoice. 

For standard rates & other details, please call us or visit our website.

You may pay by cash, check, online transfer, Visa, or Mastercard (T & C apply).

While it is recommended that you are present at the time of cleaning service, many of our busy customers provide us with a key to their home and (when necessary) their alarm codes so our crew can execute the service without them having to alter their plans.

Absolutely. We have a 100% satisfaction guaranteed policy. Our goal is to give you the best cleaning possible each time. If something is not done to your satisfaction, call us within 24 hours and we will correct it for free, or give you a credit on your next cleaning inquiry.

For an on-call service, payment is due the day the cleaning service is performed. Clients with the My Maid plan, pay before the start of the month.

Presently we cover all communities along Sheikh Zayed Road from World Trade Centre to Marina, along Al Kahil Road from Al Quoz to JVC, along Bin Zayed Road Arabian Ranches to JVT, along Umm Sequim street from Burj Al Arab to Mira. Along Al Wasl from Satwa to Umm Sequim street, Palm Jumeirah, JBR, Blue Water Island and more.

Yes, we do. Call us so we know exactly what you are expecting and we can plan accordingly.

Yes, you can hire us for an Ironing service.

Certainly! We accept babysitting inquiries for children over the age of 3.

No, we do not offer full time / live-in housekeepers.

We work Mondays to Saturdays from 8 am to 6 pm.

We do! You can claim a Welcome discount of 20% on your First service. However, if you book the My Maid Plan, you can avail 10% discount on every service.

Have a question that’s not covered here? Please send us a message on WhatsApp Helpline & chose I want to ask from the options. We are here to assist you.

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