Last Updated: May 2026
Grace Quest Cleaning Services, operating under the brand name Dubai Housekeeping (“Dubai Housekeeping”, “we”, “our”, or “us”), respects your privacy and is committed to handling personal information responsibly and professionally.
This Privacy Policy explains how we collect, use, store, and protect information when you use our website, mobile applications, WhatsApp communication channels, or any of our housekeeping, property care, maintenance support, and related home services.
By using our services, website, or mobile applications, you agree to the practices described in this Privacy Policy.
Dubai Housekeeping is the public-facing brand of Grace Quest Cleaning Services, a company registered and operating in Dubai, United Arab Emirates.
Registered Office:
4201B, ASPiN Commercial Tower
Sheikh Zayed Road
Dubai, UAE
P.O. Box 263887
For privacy-related questions, you may contact us at:
Depending on how you interact with us, we may collect the following information:
When using our website or mobile applications, we may collect:
Payments are securely processed through third-party payment providers such as CCAvenue. Dubai Housekeeping does not store or retain your complete debit or credit card details on our own servers.
We use information reasonably necessary for operating and improving our services, including to:
We may also send operational messages related to your bookings, including:
These communications are considered part of the service experience.
Dubai Housekeeping does not sell customer information or purchase third-party marketing databases.
Many of our customer interactions take place through WhatsApp Business platforms and customer service systems such as Gallabox.
WhatsApp communication may include:
Some incoming chats may initially pass through automated routing systems designed to direct inquiries to the appropriate department or customer support representative.
Customer conversations may be visible to authorized customer service personnel for operational and support purposes.
We do not currently record phone calls.
Access to customer information is limited based on operational necessity.
Our service staff may receive limited booking-related information necessary to complete assigned services, such as:
Service staff do not have access to customer payment card information and are generally restricted from viewing customer phone numbers within operational systems.
All employees are expected to maintain confidentiality regarding customer information and property-related matters.
In certain situations, Dubai Housekeeping may capture or receive photographs related to:
These images are used strictly for internal operational purposes unless separate customer consent is obtained for public or marketing use.
Operational images and incident-related records may occasionally be retained within customer service communication systems or secure internal storage where reasonably necessary.
We may share limited information with trusted third-party providers who assist us in operating our services, including:
These providers may process information only to the extent reasonably necessary for their services.
We may also disclose information:
Our website and mobile applications may use standard analytics and tracking technologies to understand website traffic, improve functionality, and measure service performance.
These technologies may collect technical information such as:
By continuing to use our website or applications, you acknowledge such standard usage analytics practices.
Dubai Housekeeping does not engage in large-scale promotional marketing campaigns.
From time to time, we may send limited service-related updates or announcements through WhatsApp or similar communication channels.
Customers who do not wish to receive optional promotional communication may request removal from such communication lists.
Operational messages relating to active or scheduled services may still be sent where reasonably necessary.
We retain customer and booking records for operational, accounting, legal, insurance, tax, and service-history purposes.
Certain records may remain archived even after account inactivity or service completion, including where retention is required under applicable laws and regulations in Dubai, including tax and accounting obligations.
While customers may request updates or corrections to their information, certain historical business records may need to be retained for compliance and documentation purposes.
Dubai Housekeeping maintains reasonable physical, technical, and administrative measures intended to protect customer information against unauthorized access, misuse, loss, or disclosure.
Access to operational systems is restricted to authorized personnel based on role and operational necessity.
While we take reasonable precautions to protect information, no method of electronic storage or internet transmission can be guaranteed completely secure.
Our services are intended for adults and households managing residential or commercial properties.
We do not knowingly collect or maintain personal information specifically relating to children.
Dubai Housekeeping primarily operates within Dubai, United Arab Emirates.
If you access our website, applications, or services from outside the UAE, you understand that information may be processed and stored in connection with our operations in Dubai.
We may update this Privacy Policy periodically to reflect operational, legal, or service-related changes.
Updated versions will be posted on our website and applications with the revised effective date.
Continued use of our services after updates are published constitutes acceptance of the revised policy.
For questions, concerns, or requests related to this Privacy Policy, please contact:
Grace Quest Cleaning Services
Dubai Housekeeping
[email protected]
