In my 30 years as a Dubai resident, I’ve seen this city evolve, but one thing remains constant: your home is your sanctuary. Finding a cleaning service in Dubai isn’t just about convenience; it’s about a “no-compromise” value for human treatment, safety, and consistency.
Before you hand over your keys to an aggregator app or a budget provider, you must ask these seven critical questions to ensure you are hiring a company with both professional standards and a heart.
1. Are your housekeepers legally sponsored by your company?
Why it matters: This is the most important question in the UAE. Many “budget” services use freelance maids, which is illegal.
- The Expert Insight: Hiring an unsponsored worker exposes you to fines of AED 50,000 to AED 200,000.
- The Dubai Housekeeping Standard: Every one of our team members has undergone a 100% complete recruitment process and has completed all legal documentation.
2. Can I have the same housekeeper for every visit?
Why it matters: Most aggregators send a random person every time, which means you spend the first 30 minutes of every session giving instructions.
- The Expert Insight: Our strength is recurring housekeeping, where the same professional is assigned to your home. This builds a “Specific Habit” profile for your residence, ensuring they know your preferences without being told.
3. How do you treat and motivate your staff?
Why it matters: A cleaning company is only as good as the motivation of its team. If a company cuts corners on staff welfare, they will cut corners in your home.
- The Expert Insight: Look for a company that invests in its people. We provide:
- Annual Eye Check-ups: To ensure our team can perform high-detail cleaning safely.
- Annual Scholarship Programs: For the children of our staff.
- Monthly Awards & Rewards: We explicitly reward those who maintain long-term client relationships. By rewarding client retention, we ensure our team is personally invested in your satisfaction month after month.
- Referral Bonuses: Cash reward for staff who refer successful new hires.
4. Are there “Office Romance” or professional boundary policies in place?
Why it matters: Professionalism is a core value. You want a company that maintains a strictly professional environment.
- The Expert Insight: We have a known policy against office romantic relationships as part of our hiring process to ensure a focused, professional workforce at all times.
5. Do you offer specialized services like Decluttering or Deep Cleaning?
Why it matters: A standard “wipe down” isn’t enough for a premium home.
- The Expert Insight: Beyond regular cleaning, we offer decluttering, move-in/out cleaning, and specialized curtain, carpet, and sofa cleaning. Our goal is to bring the best out of your space, not just move dust around.
6. How do you ensure the safety of my property and privacy?
Why it matters: You are letting a stranger into your private life.
- The Expert Insight: The “security dilemma” is real; if you hire an illegal worker and something goes missing, you cannot report it to the police without incriminating yourself. By hiring a legally sponsored professional, you are protected by UAE labor law and our own internal accountability standards.
7. What is your policy on “Contract Renewals” for staff?
Why it matters: High turnover is a red flag for poor management.
- The Expert Insight: When a housekeeper completes and renews her contract, it proves that the essential commitments to that employee were met. A happy housekeeper who stays for years is the only way to guarantee the premium quality your home deserves.
Wrapping It Up In my decade of leading a “cleaning company with a heart,” I’ve learned that clients value respect and sincerity as much as a clean floor. By asking these seven questions, you ensure that your home is cared for by someone who is respected, legally protected, and truly motivated to grow.
