Since 2014 having served over 50,000 clients, Dubai Housekeeping has been more than just a cleaning service company. We’ve been a part of your homes, your routines, and your lives. As we reflect on this journey, our hearts are filled with immense gratitude – for our loyal recurring clients who have placed their trust in us, and for our dedicated team members whose unwavering commitment makes it all possible.
This journey has taught us that the true essence of great service lies in the human connection, built on mutual respect, understanding, and kindness.
The Unseen Challenges Our Team Faces Every Day
Our housekeepers are the backbone of our service, bringing peace and order to your busy lives. But behind every sparkling home lies a story of resilience and hard work. Our team members often navigate challenges that go far beyond their cleaning duties:
- Battling the Dubai Heat: During Dubai’s scorching summers, when temperatures soar to peaks that make outdoor work hazardous, the UAE government rightly enforces legal bindings against external labor. Our company policy strictly prohibits cleaning external areas like balconies, terraces, porticos, and gardens for this very reason. Yet, some clients, perhaps unknowingly, still insist on these tasks. Our Filipina team members, known for their kindness and politeness, find it incredibly difficult to decline when face-to-face with a client, often accepting these harmful conditions under the unspoken pressure of potential negative feedback. Their safety is paramount, and we urge all clients to respect these vital guidelines.
- Navigating the City’s Pulse: Dubai is a vibrant, ever-growing city, but with its growth comes unprecedented traffic congestion and rising rents. As many clients move to new locations, they often wish to retain their trusted housekeeper. While we strive to accommodate these requests, it often means extended travel times for our team, crossing multiple zones, and complex transfers between company transport and public transport. Despite these logistical hurdles, our housekeepers strive to arrive on time, every time, always with a smile.
- Community Access and Last-Minute Logistics: Many of Dubai’s communities have strict access restrictions. While planned, recurring services allow us to manage access passes efficiently, last-minute bookings or unexpected changes due to traffic delays can create challenges. The process time needed for access passes can sometimes lead to frustration, both for our clients and our team, limiting our flexibility to make on-the-spot amendments.
- The Rise of On-Call Bookings: We are incredibly thankful that the majority of our daily services are planned ahead, thanks to our loyal recurring clients. However, the “new normal” includes a rise in on-call and last-minute bookings. While we work diligently to fulfill these requests, they inevitably add pressure, often meaning more wait time for a team member to be picked up, or delayed drops that push back the start and finish times of jobs.
Moments of Kindness: Our Heartfelt Gratitude
Despite these challenges, what truly defines our decade-long journey are the incredible acts of kindness and understanding from our amazing clients. These gestures reaffirm our belief in the power of the human spirit and motivate our team every single day.
We have clients who warmly welcome their housekeeper with a freshly brewed cup of coffee, insisting they take a well-deserved break. We have clients who, during Ramadan, will personally pick up and drop off a fasting team member at the community gate, ensuring they don’t have to walk even a short distance in the heat.
Just recently, after a challenging deep cleaning service, a wonderful client surprised our entire team by ordering a delicious KFC meal for all the girls to enjoy. It was a simple, yet profoundly impactful gesture that brought huge smiles and renewed energy to everyone.
Empowering Our Team’s Future: The Scholarship Program
Your trust and patronage have allowed us to give back in a meaningful way. We are proud to announce that this year, we’ve increased our annual scholarship program to support ten children of our dedicated team members. This program ensures that our housekeepers can give their children the gift of education, building a brighter future for their families. It is a direct result of your loyalty and support, and for that, we are deeply grateful.
Our Promise: Building a Better Future, Together
As we look ahead, our commitment remains steadfast: to provide exceptional service, to champion the well-being of our incredible team, and to foster a community built on mutual respect. We are incredibly thankful for our clients who are understanding and flexible when challenges arise.
Thank you for being a part of our journey for over a decade. Together, we continue to build relationships that bring peace to your busy lives and genuine appreciation to those who make it possible.
