Welcome to the next episode of our Q&A series with Chris Camay, Manager of Dubai Housekeeping. In our previous discussion, we addressed the challenges expats face when they arrive in Dubai and highlighted key aspects to consider when selecting a housekeeping service. In this episode, we delve deeper into practical considerations, helping you make informed decisions about hiring home cleaners in Dubai. Let’s explore the most common questions and concerns expats have when it comes to Home Cleaning Service.
If you missed the last Article, click here & read more about “What Should Expats Consider When Selecting a Housekeeping Service Provider in the UAE.”
1. How Many Hours of Cleaning Service Should Be Good for Your Home?
a) Determining Cleaning Service Hours:
The number of Service hours required depends on the size of your home, the number of occupants, and the level of cleanliness you desire. For a standard 2-bedroom apartment, 3-4 hours of cleaning per visit might suffice. Larger homes, pets at home, or those with more occupants may need more time.
Insider Tip: You can ask for additional hours when needed.
When you want your Windows cleaned, laundry done, clothes ironed by the housekeeper, request an additional hour or two and keep your calm.
b) Frequency of Service:
– Once a Week: Ideal for smaller homes or individuals with minimal cleaning needs.
– Twice a Week: Suitable for medium-sized homes or families.
– Thrice a Week: Best for larger homes or those seeking a consistently high level of cleanliness.
– Every Day: Perfect for homes with high foot traffic or families with young children.
Insider Tip: Start with what makes sense, to begin with.
In a few services, you will know if you need more visits or not. On the flip side, availability can be an issue. Discuss with us and we will give you options. You can also waitlist future available slots for your preferred housekeeper.
2. Long Hours with One Cleaner vs. Two Cleaners for Half the Time
Choosing between one cleaner for a longer period or two cleaners for a shorter time depends on your needs and budget.
Advantages of One Cleaner for Longer Hours:
– Consistency: One cleaner can become familiar with your home and preferences.
– Cost-Effective: Generally, it’s more economical to hire one cleaner for longer hours.
Advantages of Two Cleaners for Shorter Hours:
– Efficiency: Two cleaners can complete tasks faster, minimizing disruption.
– Thoroughness: Tasks can be divided, ensuring a more thorough clean.
Cost Impact:
– Typically, two cleaners for half the time may cost slightly more due to the higher rate for multiple staff members, but the efficiency and thoroughness might justify the extra expense.
Insider Tip: We have found villas are best suited for multiple housekeepers
We have found that apartments & villas demand different level of physical effort & time planning for a service. Also if you have a large house / big family / other tasks such as Ironing, window cleaning etc, it is best to go for multiple housekeepers.
3. Will They Bring Their Own Tools or Should I Provide?
Service Providers’ Tools:
– Pros: Professionals bring high-quality, specialized equipment.
– Cons: Higher service cost due to the inclusion of tools and supplies.
Providing Your Own Tools:
– Pros: Potentially lower cost; ensures familiarity with your own cleaning products.
– Cons: May require investment in quality cleaning supplies and equipment.
Impact on Cost:
Using the provider’s tools typically increases the service cost slightly, but it ensures the use of professional-grade equipment and products.
Insider Tip: 90% of clients provide their own preferred chemicals & tools.
For various reasons, you may have a preference about which chemicals are used. You can ensure those are met, when you provide them to the housekeeper.
4. How to Find the Right Housekeeper for Your Home
At Dubai Housekeeping, we follow a structured process to ensure you find the right housekeeper:
– Identify Requirements: We begin by understanding the specific tasks and level of service you expect.
– Match Experience: We identify housekeepers with the necessary experience and skills for your requirements.
– Check Availability: We match the housekeeper’s availability with your requested schedule.
– First Service: We arrange the first service for you to assess the housekeeper’s performance.
– Client Satisfaction: If you are satisfied with the service and the housekeeper, we set up a recurring service schedule.
This systematic approach ensures that you get a housekeeper who meets your needs and fits your schedule, providing consistent and satisfactory service.
Insider Tip: Set the expectations right, from the start.
Housekeepers follow a protocol. Any specific preference must be expressed clearly, if needed as notes, so that the housekeeper has specific goals to aim for.
5. Payment Options: Per Service or Monthly?
Per Service:
– Flexibility: Pay only for the services you use.
– Variety: Try different housekeepers until you find the right match.
Monthly Payment:
– Consistency: Ensures the same housekeeper is assigned regularly.
– Cost Savings: Often, monthly packages offer a discounted rate compared to individual services.
Insider Tip: Dubai Housekeeping also offers a 4 Week pack.
With this option, you will have a fixed housekeeper, fixed schedule for service and no more hassle to book every time. Teaching your preference to a new cleaner every visit can be very tiresome, if you prefer to pay per service.
6. What Happens When My Regular Housekeeper is Sick or on Vacation?
Reputable service providers, like Dubai Housekeeping, will arrange for a substitute housekeeper to cover for your regular cleaner during sickness or vacation periods. A handover service is scheduled, where the new housekeeper learns your preference, shadowing your favorite housekeeper. This ensures continuity of service without disruption to your cleaning schedule.
Insider Tip: Ask for handover service.
Dubai Housekeeping holds your preferences to high importance. Cover Housekeeper will shadow & learn your preferences.
7. Am I Responsible for My Housekeeper’s Visa, MOHRE, Medical Insurance, etc.?
When you hire a housekeeper through a legal and reputable service provider, you are not responsible for their visa, MOHRE compliance, medical insurance, vacation pay, or airfare. The company takes care of all employment-related obligations, ensuring that you receive professional and hassle-free service.
8. What Are My Responsibilities as a Client?
As a client, your responsibilities include:
– Access: Ensuring the housekeeper has access to your community and home.
– Utilities: Providing running water and electricity.
– Tools (if applicable): Supplying necessary cleaning tools if not provided by the service.
– Clear Instructions: Communicating your cleaning preferences and any special instructions.
9. What If Something Is Broken or Missing? What Steps Should I Take?
If an item is broken or goes missing, follow these steps:
– Immediate Notification: Contact the service provider immediately to report the issue.
– Documentation: Provide details and, if possible, photos of the damage or missing item.
– Investigation: Allow the company to conduct an investigation to resolve the matter.
– Resolution: Reputable companies like Dubai Housekeeping will have policies in place to address such incidents, which are in line with local regulation & law. These can be easily found on their website.
10. How to Tip the Housekeeper? What is the Norm in Dubai?
Tipping in Dubai is generally appreciated but not obligatory. A common practice is to tip around AED 10-20 per cleaning session, depending on the service quality and your satisfaction. Some clients prefer to give a larger tip during holidays or special occasions.
Choosing the right home cleaning service in Dubai involves careful consideration of several factors to ensure you receive quality and reliable service. By understanding your needs and preferences, you can make informed decisions that lead to a clean, organized, and stress-free home. Stay tuned for more expert advice from Chris Camay in our next episode, where we will delve into yet another important topic that will help to maintain a spotless home between professional cleaning sessions.
