Absolutely! Our My Maid Plan ensures you get the same dedicated housekeeper on every service. We want you to enjoy the kind of continuity in your maid service that allows you peace of mind.
Based on the most common requests from clients, our team is about 90% Filipina and 10% Nepalese and all are trained to meet Dubai Housekeeping’s high service standards.
You could reach us by Call, Whatsapp Helpline, email, request a call back, or directly book online. We will understand your expectations and give you a free estimate. Together we create a work order tailored to your specific requests, and you receive a confirmation with details of the cleaning service booked.
Not necessarily. We are happy to earn your business each time we clean. However, if you would like to set up the same housekeeper on a fixed day & time, at a discounted monthly plan, this is called My Maid Plan and it is arranged with an agreement. You can suspend your cleaning service with just one day’s notice, pay only for the service taken, and resume when you are ready.
No. Dubai Housekeeping’s goal is to reduce the number of responsibilities in your life; certainly not add to them!
No worries! We work well around pets too. We will only need to be notified of this beforehand, and of course, we would like to know their names. If you have any special requests regarding your pets, or there are any special circumstances we should be aware of, include this information in your work order and we will take care of it.
We will arrive at your home on the scheduled day & time. Your first cleaning service appointment generally takes the longest, as we will need time to get acquainted with a new environment.
In the unfortunate event that a something is damaged, we will promptly make every effort to have the item repaired or replaced, please notify us within 24 hours of the cleaning service date. Our liability limits are set at a maximum of 200% of your one-time service fee. In the event the damage is not within that limit, we will initiate a claim through the insurance channel according to the terms & conditions.
Cleaning service charges depend on various factors such as whether you require recurring or one-off services, how many hours you expect per service, if you provide the cleaning supplies, etc.
The most popular, discounted recurring service (that is at least once a week) is for 3 hrs at AED 126 and 4 hrs is AED 144, VAT applicable. Ask for your recurring service discount so this can be adjusted on your invoice.
For standard rates & other details, please call us or visit our website.
All payments for our services can be conveniently made either via Credit or Debit Card through our App, or by using the secure payment links provided via our WhatsApp Helpline at the time of booking. (T & C apply).
While it is recommended that you are present at the time of cleaning service, many of our busy customers provide us with a key to their home and (when necessary) their alarm codes so our crew can execute the service without them having to alter their plans.
Absolutely. We have a 100% satisfaction guaranteed policy. Our goal is to give you the best cleaning possible each time. If something is not done to your satisfaction, call us within 24 hours and we will correct it for free, or give you a credit on your next cleaning inquiry.
For an on-call service, payment is due the day the cleaning service is performed. Clients with the My Maid plan, pay before the start of the month.
Presently we cover all communities along Sheikh Zayed Road from World Trade Centre to Marina, along Al Kahil Road from Al Quoz to JVC, along Bin Zayed Road Arabian Ranches to JVT, along Umm Sequim street from Burj Al Arab to Mira. Along Al Wasl from Satwa to Umm Sequim street, Palm Jumeirah, JBR, Blue Water Island and more.
Thanks to our new decentralized operation with offices like Marina Plaza (covering Palm Jumeirah, Marina, JBR, Lakes, and Springs), we ensure efficient service across these key areas, minimizing delays and cancellations.
✅ Yes, we do! We provide deep cleaning for a range of needs — whether it’s a seasonal refresh, post-renovation cleanup, move-in/move-out service, or holiday home turnover. Every home is unique, so feel free to call or message us to discuss what you need — we’ll plan the right team and tools for the job.
✅ Yes, we do. You can book an ironing-only service or combine it with general cleaning. Our team is trained to handle delicate garments with care — just let us know your preferences, and we’ll take the wrinkles out of your day.
Certainly! We accept babysitting inquiries for children over the age of 3.
No, we do not offer full time / live-in housekeepers.
We’re available 7 days a week, from 8:00 AM to 6:00 PM — including weekends. Whether it’s a weekday routine or a weekend refresh, we’re here to help when it suits you best.
We do! You can claim a Welcome discount of 20% on your First service. However, if you book the My Maid Plan, you can avail 10% discount on every service.
For one-off services, we recommend booking at least 24-48 hours in advance to secure your preferred time. For our popular ‘My Maid Plan’ recurring services, it’s best to book as far ahead as possible to ensure the availability of your preferred housekeeper on your chosen day and time. We always aim to accommodate your schedule efficiently.
We are flexible! You have the option to provide your own cleaning supplies and equipment, which can sometimes impact your service charge. Alternatively, for your convenience, Dubai Housekeeping can bring all necessary high-quality, professional-grade cleaning supplies and equipment. Please discuss your preference when booking so we can plan accordingly.
Yes, absolutely! Beyond our standard and deep cleaning services, we specialize in comprehensive sofa, carpet, and curtain cleaning to revitalize your home furnishings. We also provide dedicated decluttering, organizing, Washing machine & Dishwasher Deep cleaning services to help you bring order and functionality to your space. Contact us with your specific needs, and we’ll create a tailored plan.
Our move-in cleaning service is designed to ensure your new home is impeccably clean and ready for you to settle in comfortably. This comprehensive service typically includes deep cleaning of all living areas, bedrooms, bathrooms, and kitchens, focusing on sanitizing, dusting, vacuuming, and mopping. We ensure every corner is spotless, providing a fresh start for your new chapter.
Your trust and peace of mind are paramount to us. Every Dubai Housekeeping staff member undergoes a thorough vetting process, including background checks. We also pride ourselves on hiring individuals with the right attitude and relevant experience, who then receive specific training to ensure they meet our high standards for service quality and professional conduct. We are committed to building a respectful and reliable relationship between our clients and housekeepers.
We understand that plans can change. For one-off services, we kindly request a minimum of 24 hours’ notice for any cancellations or rescheduling to avoid a cancellation fee. For our ‘My Maid Plan’ clients, you have the flexibility to suspend your service with just one day’s notice, paying only for services rendered. We aim to be as accommodating as possible. Help us keep your cleaning costs low! Please provide sufficient notice for any rescheduling or cancellations to avoid last-minute charges and ensure optimal service.
To enhance our service efficiency and reliability, Dubai Housekeeping has strategically decentralized our operations into multiple locations across Dubai. This means quicker response times, reduced travel delays and cancellations due to heavy traffic, and better coverage of specific areas. Our new office in Marina Plaza, for example, is perfectly positioned to efficiently serve clients in Palm Jumeirah, Marina, JBR, The Lakes, and Springs areas, ensuring you receive timely and consistent service.
A Cleaner generally performs one-off or basic tasks for immediate tidiness. A Housekeeper, especially with Dubai Housekeeping, provides a deeper, recurring service. We assign the same housekeeper to your home, ensuring they learn your specific preferences for consistent, high satisfaction. It’s about building a trusted relationship, making your life easier by always knowing what’s expected.
